FAQs

If I purchase an annual subscription will I have access to all the previous briefs?

No. You will only have access to briefs that you have purchased. An annual subscription will provide you with the current published brief and the next three (3) published briefs thereafter. If you wish to purchase briefs published prior to your subscription date, briefs may be available at a discounted rate based on the age of the report. Requests for previously published briefs may be sent to questions@dig-go.com.

Where can I go if I have questions about information in a brief?

We are happy to answer questions. Simply send an email with a detailed question to questions@dig-go.com.

How do I cancel my annual subscription?

Once you subscribe to an annual subscription, it may not be cancelled. However, you may cancel the auto-renewal feature at any time prior to the auto-renewal date by logging into your account and clicking the “Account” button at the top right corner of the website. From there, simply click on the “Subscriptions” button and then click “Cancel” at the far right of your subscription details.

Can I pay for my annual subscription at one time or do I have to make quarterly payments?

All annual subscriptions require advanced payment in full.

Where can I find out what the future brief topics will be?

Because we strive to provide current information on relevant topics, we are currently not listing further topics on the Diggo website. However, if you have provided your email address and accept communication from Diggo, we will send you updates on future reports as we begin to create them.

Can I request information on a specific topic I’m interested in?

We survey veterinarians to determine what topics are of most interest. If you have specific topics you are interested in, please send us an email with your ideas to feedback@dig-go.com.

Why is some of the data in your brief different from data I have seen in other briefs or articles?

We cannot speak to the methodologies utilized by other briefs and publications. If you have a question about specific data in one of our briefs, please email us at questions@dig-go.com.

Who can I contact if there is a billing error?

Please send an email to billing@dig-go.com. We will respond to you within two (2) business days.

How can I give feedback on your website or on the Diggo service?

We want you to find the information on dig-go.com valuable and we are eager to hear your thoughts on how we can make Diggo better. We encourage you to send any feedback to feedback@diggo.com so we can continue to make improvements to our website and to the Diggo service.

How can I reset my password?

You may reset your password at any time by logging into your account and clicking the “Account” button at the top right corner of the website. From there, simply click on the “Change Password” button at the bottom of the page and enter your new password.

What if I forget my account login or password?

To reset your login credentials, click on the “Forgot Username or Password” button at the bottom of the login page on the Diggo website and then enter your email address. An email will be sent to you with instructions on how to reset your login credentials.

Do you offer group or volume discounts for clinics with multiple locations?

Yes. Please contact us at 336.812.2002 or send us an email to questions@dig-go.com for specific pricing relating to multiple locations.